TQM is a high anxiety issue because it impacts every level of your company. TQM is evolving, and its effects are sometimes mystifying - especially as it impacts new business. This two-part video demystifies the TQM phenomenon and its new-business proposal aspects.

The first video (Part I) explains TQM basics in a straightforward, easy-to-understand way. You learn where TQM originated, where it's going, and how to improve processes. You see what continuous measurable improvement actually means in the high-technology world. Most importantly, real examples graphically show how it all logically ties together.The second video (Part II) shows you how TQM specifically fits into new-business proposals. Current government and industry RFPs often ask for TQM in some form or another. Mr. Anderson shows you the requirements to expect and the responses you must provide to score well in TQM. Learn in great detail how to construct a detailed TQM implementation plan, one that proves your company has successfully installed TQM. You will see the correct way to substantiate your TQM prowess, through proposal text and graphics - demonstrating that you should be the winner!

Bob Anderson is a highly-regarded technical marketing and competitive proposal consultant, and was Vice president of H. Silver and Associates. He has drawn upon his 20 years' experience to form the company?s positions on TQM and its implementation in all new-business proposals.

Mr. Anderson is known for his concise, comprehensive, thoroughly candid approach in countless lectures and training sessions in both the U.S. and Europe. Previously a program manager at Rockwell, he had significant responsibility for all aspects of quality on a wide range of projects - both government and commercial. He holds a B.S. in Physics, and an M.S. in Nuclear Engineering.

For Information Call: (310) 563-1240 or email: videos@hsilver.com